Refund & Return Policy

Introduction

At Modern s Jewellery House, customer satisfaction is our top priority. This Refund & Return Policy explains the terms and conditions under which returns, exchanges, and refunds are accepted for jewellery purchased through our website. By placing an order, you agree to the terms outlined below.

Eligibility for Returns

Returns are accepted only if the product received is damaged, defective, or incorrect. Customers must notify us within 48 hours of delivery with clear images or videos as proof. Items must be unused, unworn, and returned in their original condition, including original packaging, tags, and certificates (if applicable).

Non-Returnable Items

Customized, personalized, or made-to-order jewellery items are non-returnable and non-refundable. Products damaged due to misuse, negligence, or normal wear and tear are also not eligible for return or refund. Any item returned without prior approval will not be accepted.

Return Process

To initiate a return request, customers must contact us using the details provided below. Once your request is reviewed and approved, return instructions will be shared. Customers are responsible for safely packaging and shipping the item back unless otherwise specified.

Refund Process

After the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed within 7–10 business days and credited to the original payment method used during purchase.

Exchange Policy

Exchanges may be offered in certain cases, subject to product availability. Exchange requests must be raised within the same 48-hour window from the date of delivery.

Shipping Costs

Shipping charges are non-refundable unless the return is due to a damaged or incorrect product delivered by us. Any additional courier charges incurred during the return process may be borne by the customer.

Cancellation Policy

Order cancellations may be accepted only before the order has been shipped. Once dispatched, cancellation requests will not be entertained. Customized jewellery orders cannot be canceled once confirmed.

Limitation of Liability

Modern s Jewellery House shall not be responsible for any loss or damage during the return shipment if sent through an unauthorized courier service.

Contact Information

For return, refund, or exchange-related queries, please contact us:

Company Name: Modern s Jewellery House
Website: https://www.modernsjewelleryhouse.com
Mobile: +91-8291644662
Email: palsubrato@gmail.com
Address: India

Policy Updates

Modern s Jewellery House reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.