Refund & Return Policy

Overview

At BIO-ONN Health Care, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which products may be returned, replaced, or refunded. Please read this policy carefully before making a purchase.

Eligibility for Returns

Products are eligible for return only if they are unused, unopened, and in their original packaging. Due to the nature of healthcare and personal care products, we do not accept returns of opened, used, or damaged items unless the product is defective or incorrect.

Return requests must be initiated within 7 days of delivery.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images of the product and packaging. Upon verification, we will arrange for a replacement or refund, as applicable.

Non-Returnable Items

The following items are non-returnable:

• Opened or used products
• Products without original packaging
• Products purchased during clearance or promotional sales (unless damaged)

Refund Process

Once the returned product is received and inspected, refunds (if approved) will be processed within 7–10 business days. Refunds will be issued to the original payment method used at checkout. Shipping charges, reminding fees, or COD charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the product received was damaged or incorrect. We recommend using a trackable shipping service to ensure safe delivery of returned items.

Cancellation Policy

Orders can be canceled only before they are shipped. Once an order has been dispatched, cancellation requests will not be accepted.

Contact Information

📞 Contact Number: +91-8634420179
📧 Email: info@bio-onn.com
📍 Address: Bareilly, Uttar Pradesh – 243122